You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package. In some circumstances, this tracking number is not a step by step tracking rather a delivery confirmation.
If you would like to send them back for an exchange or refund, you may do that as long as the security seal has not been broken and they have not been opened or worn, please contact us prior to sending your MyHaloHair back for full details & address information. Please check our Exchange policy
If you are unsure on which colour, length or volume will match you, feel free to send us an email with a selfie to email@example.com. Please take the picture of your hair outside in natural light.
Our extensions are 100% human hair that have gone through its own dyeing process, and although they were constructed to accept color, we do suggest getting a professional opinion by an experienced colorist. Dyeing may lead to shortening the lifespan of your MyHaloHair’s and possibly cause damage if not done correctly. We also recommend not lightening or using any bleaching agents.
We do not recommend dying our Balayage or Ombre sets as they have been processed multiple times. Due to the processing they have gone through they do not take to dying well.
Please keep in mind, that if chosen to dye MyHaloHair, it is up to the customers discretion and done at your own risk.
ONLY wash your MyHaloHair extensions when they look like they absolutely need it! As they are not attached to your scalp, they don't receive the natural oils as our own hair does! So there is no need to wash them as often as you wash your own hair